FAQ

FAQ-Ordering

When will my order arrive?

Yes, we ship globally! 🌍

We offer Free Standard Shipping on orders over £38 (UK) or $50 (US).

Here are the estimated delivery times for our main regions:

  • United States: 7-12 Business Days
  • United Kingdom: 6-10 Business Days
  • Europe: 7-12 Business Days
  • Rest of World: 10-20 Business Days

Please note that we utilize global fulfillment centers to ensure stock availability, so your order may be shipped from our international warehouses.

Do you offer international shipping?

Yes, we ship globally! 🌍

We offerFree Standard Shippingon orders over£38 (UK) / $50 (US).regions:

  • United States: 7-12 Business Days
  • United Kingdom: 6-10 Business Days
  • Europe: 7-12 Business Days
  • Rest of World: 10-20 Business Days

Please note that we utilize global fulfillment centers to ensure stock availability, so your order may be shipped from our international warehouses.

I Have a Question about My Order, Who Can I Talk To?

We are here to help! If you have any questions about your order, shipping, or returns, please don't hesitate to reach out to our support team.

You can contact us directly via:

  • Email: info@hrrdog.com (We aim to respond within 24 hours)
  • Phone: +44 7513 672185

For instant answers, you can also check our Shipping Policy page.

Product

Why should I choose Hrrdooooog for my pet’s accessories?

At Hrrdog, we don't just sell accessories; we solve problems.Our specialized Slow Feeder Bowls are scientifically designed to prevent bloating and promote healthy eating habits. Every product is carefully selected for its quality, style, and functionality. We prioritize your pet's well-being and offer dedicated customer support to ensure a seamless shopping experience.

How do I choose the right collar for my dog?

To ensure a perfect fit, we highly recommend measuring your dog's neck before purchasing.

  • Check the Chart: You can find a detailed Size Guide on every collar product page.
  • General Rule: You should be able to fit two fingers comfortably between the collar and your dog's neck.If you are unsure or in-between sizes, please contact us at info@hrrdog.com for personalized advice

What Materials Are Your Pet Products Made From? Quality and Durability

We prioritize safety and durability in all our materials:

  • Slow Feeder Bowls: Made from 100% Food-Grade, BPA-Free Silicone to ensure safe eating.
  • Collars & Leashes: Made from soft yet strong Nylon or premium Leather for maximum comfort.

Returns-Refer to Shipping 🚚 Returns for details)

How long do I have to return an item?

We offer a30-day return policy. You have 30 days after receiving your item to request a return.To be eligible, the item must beunused, unwashed, and in its original packaging.Please note: Personalized items (like engraved tags) are generally non-returnable unless defective.To start a return, simply contact us atinfo@hrrdog.com, and we will provide you with the return address and instructions.

Payment

What payment methods do you accept?

We accept a wide variety of secure payment methods to ensure a smooth checkout experience:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay (for faster checkout).
  • PayPal: Secure and easy payments.All transactions are encrypted and 100% secure.

Do you support payments in different currencies?

Yes!We want to make shopping easy for our global customers.We support payments in multiple currencies, includingUSD (US Dollar), GBP (British Pound), and EUR (Euro).Our store should automatically detect your location and display the price in your local currency. You can also manually change the currency using the selector at the bottom (or top) of the page.